If you are not satisfied with your order, you can return it within 14 days from the day after you received the goods. You can find more information in our terms and conditions.

Send us the goods back after you have informed us via email about the cancellation of the contract. You can also return your order to our concept store at Hollandstrasse 9, 1020 Vienna.

Please note the following in each case:

• The free return is always carried out with the shipping service provider through which the package was delivered. To do this, please use the consignment note or sticker in the package or we will send you the return slip after we have received your email.

• All returned items must be in perfect condition, especially unworn, unwashed and undamaged. Labels have not been removed.

• Product packaging, such as protective bags for shoes, belts, jewelery and bags, as well as shoe boxes, are part of the ordered goods. They must therefore be returned or handed over to us and must also be in perfect condition. Therefore, please refrain from using this as an outer carton for returns.

• Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use additional protective packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection.

• A purchase price refund on site from our concept store is not possible. A settlement with goods (exchange) must be clarified beforehand.

Within the cancellation period, you also have the option of exchanging the items you have ordered (including reduced items) for a different size free of charge. For availability and reservation, please contact our customer service and fill out the return slip included in the package accordingly.

Exchange for another item is possible.

After receiving your return, we will immediately process and check it in logistics in order to transfer your money back immediately, but at the latest within 5 working days of receipt of your return.

Refunds will only be made to your original payment method. Please understand that for security reasons we cannot transfer back to other accounts or credit cards.

Shipping costs for orders outside the EU will not be reimbursed.

A new voucher will be issued for all returns that you have purchased with a voucher.

We ship the goods within 2 working days of receiving the order.

The goods should arrive within 7 working days at the latest. If you have been waiting for your goods for a long time, please contact us at hello@bohtikeliving.com

• We ship goods on pallets if this is for transport safety
• the goods are bulky and not suitable for shipping in cardboard boxes
• the goods weigh over 23kg

For the affected products, this is stated separately in the product description

If the item is incorrectly delivered, please send us a photo of the item and the item label with the item number.

Please contact us by email at: hello@bohtikeliving.com and we will discuss how to proceed.

You can then send the item back at our expense after consultation. We will immediately refund you the purchase price after receiving the goods.

We have carefully packed and checked your order, but it is possible that damage occurred during transport. If the package with the goods you ordered arrived damaged, we ask you:

• either to refuse to accept the goods
• or a quick check for externally visible damage in the presence of the driver.
• If there is visible damage, please have the driver sign it and send us a copy along with pictures of the defective goods and packaging. The driver must cooperate and wait until you have carried out a rough external inspection of the delivery.
• Please only sign the receipt after this check.

In order to clarify the matter as quickly as possible, please send us a photo of the delivered item showing the defect. We need:

• a photo of the damaged item
• a photo of the damaged package and the shipping label with the address
• a photo of the item in the box, showing the inner packaging (protection) within the box

Please contact us by email at: retoure@bohtikeliving.com and we will discuss how to proceed.

We strive to pack the goods as environmentally friendly and sustainably as possible. We mostly use recycled materials.

We only send our goods in plastic packaging for safety reasons or if we have already received them from our supplier.